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Terms and Conditions

Prices:
Prices are ex VAT and delivery

Refunds
If you are unhappy with any products you receive you can call us on 0800 316 9875 or e-mail charlotte@allearthedup.co.uk.  Please quote your order reference number on all correspondence.

Damage in Transit
We very rarely experience any damage of goods in transit, but when taking delivery of your order please check if there is any visible damage before signing for it.  If it is damaged, don’t sign for it and ask the driver to return it to allearthedup.

Cancellations
If you wish to cancel an order please call 0800 316 9875. There will be no charge for cancelling and you will receive a full refund if the order has not already been dispatched. If it has been dispatched, the cost of packaging and carrier charges will be deducted from your refund. If you make a bespoke order refunds can only be negotiated depending on the progress of the order.

Returns
You may return anything to us if you are not completely satisfied with it within 14 days of receipt of goods for a refund less delivery.  We will not pay for the cost of returning goods to us.  We would advise using a registered and insured carrier, as the goods are your responsibility until we receive them at our workshop.  These terms and conditions do not affect your statutory rights as a consumer.

Payments
All goods are the property of allearthedup Ltd. until the order is paid for in full.  Full payment must be made at point of order. 

Payment Methods
Cheque and bank transfer. 
[Secure pay on-line option coming soon]

Delivery: Mainland UK
We aim to deliver your order within 4 weeks from receipt of your order.  We will e-mail you to notify of the delivery date a few day prior to delivery. 

Privacy Policy
Any information you give us will only be used to process your order.  We will only forward you information about new products, forthcoming events we will be exhibiting at if you have agreed to this on your order form.  If you no longer wish to be on our mailing list, e-mail charlotte@allearthedup.co.uk and ask to be removed from our mailing list. 

We will not forward your information to a third party.

Company Details
Allearthedup Ltd.
Registered company number: 7294436
Registered office: 2 Bells Forstal Cottages, Throwley, Faversham, Kent, ME13 0JS
t: 0800 316 9875

Copyright
All material contained on this website is protected by copyright as of the date of creation. Clients and members of the public are welcome to download a copy of any material on this site for personal use only. Material may be copied for wider use within organisations provided that the source is clearly attributed to All earthed up Ltd.

Disclaimer
The information contained on this website is provided for the general interest of clients and members of the public. No responsibility or liability is accepted as a result of reliance upon any information contained on this website.

 


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